Process · Diagram Design
Order fulfillment across four teams
CUSTOMER
SUPPORT
WAREHOUSE
FINANCE
1
ORDER
2
VERIFY
3
ALLOCATE
4
PICK
5
PACK
6
PAY
7
RECEIVE
8
CLOSE
CUS
Place order
cart → order
storefront
DB
SUP
Verify order
order → cleared
service desk
DB
DB
WHS
Allocate stock
order → pick list
inventory system
DB
LS
WHS
Pick items
list → picked
handheld scanner
LS
LS
WHS
Pack order
picked → shipment
packing station
LS
FL
FIN
Capture payment
shipment → receipt
payment gateway
FL
TB
CUS
Receive shipment
receipt → confirmed
delivery portal
TB
WB
SUP
Close order
confirmed → closed
service desk
WB
STEPS
1
ORDER
2
VERIFY
3
ALLOCATE
4
PICK
5
PACK
6
PAY
7
RECEIVE
8
CLOSE
DATA TYPE
DB · records
LS · task
FL · document
TB · transaction
WB · web status
LEFT IN · RIGHT OUT
FLOW
Critical handoff
Sequential handoff